We are looking for a friendly, enthusiastic and highly organised individual to join our growing team as a Customer Appointments & Administration Coordinator.

This is a fantastic opportunity for someone who enjoys speaking to people, has a positive, bubbly personality and takes pride in delivering excellent customer service.

You'll play an important role in keeping our day-to-day operations running smoothly, working closely with our operational teams to arrange CCTV survey appointments, communicate with customers and ensure all information is recorded accurately.

We aren't necessarily looking for someone who knows everything already. We're looking for the right attitude, a willingness to learn and someone who wants to grow with the business.

Key Responsibilities

Customer Communication: Contact customers by telephone to arrange appointments for our field teams to carry out CCTV surveys.
Appointment Scheduling: Organise and coordinate appointments efficiently, ensuring our operational teams have the information they need.
Data Management: Maintain and update Excel spreadsheets, ensuring all customer details, appointment information and survey records are accurate and up to date.
Accurate Record Keeping: Ensure all required information is logged correctly and consistently.
Customer Service: Act as a friendly and professional point of contact, answering questions, providing updates and ensuring customers have a positive experience.
Problem Solving: Think on your feet, manage changes to appointments and help resolve day-to-day challenges.
Team Collaboration: Work closely with our field teams and management to ensure appointments run smoothly and information is communicated clearly.

What We're Looking For

We're looking for someone with a great personality who enjoys being part of a team and isn't afraid to pick up the phone!

Our ideal candidate will be:

Bubbly and Outgoing: Naturally friendly, approachable and confident when speaking to new people.
Professional: Able to communicate clearly and respectfully with customers while representing the company positively.
A Quick Thinker: Comfortable solving problems, adapting to changes and using their initiative.
Organised and Detail-Oriented: Able to manage appointments, keep accurate records and stay on top of multiple tasks.
Eager to Learn: Enthusiastic about developing new skills, taking on new responsibilities and expanding their knowledge.
A Team Player: Someone who enjoys supporting colleagues and contributing to a positive working environment.
Confident with Computers: Basic knowledge of Microsoft Excel and general computer skills would be beneficial.

Previous experience in a similar role would be an advantage, but it is not essential. We value personality, attitude and a willingness to learn just as much as experience.

Training & Development

We believe in investing in our people and helping them reach their full potential.

You'll receive full training and ongoing support to help you become confident and successful in your role.

As part of your training, you'll also have the opportunity to visit our operational teams on-site and see CCTV surveys being carried out firsthand. This will give you a practical understanding of the work we do, helping you speak confidently with customers and answer their questions.

We're passionate about developing our employees, encouraging them to learn new skills, take on additional responsibilities and progress within the business.

What We Offer

Full training provided — no industry experience necessary.
Opportunities to visit sites and gain practical knowledge of our operations.
A friendly, supportive and welcoming team environment.
Ongoing learning and professional development.
Opportunities to grow and progress within the company.
A varied role where no two days are exactly the same.

Sound Like You?

If you're a positive, confident and motivated person who loves talking to people, enjoys staying organised and is excited to learn something new, we'd love to hear from you!

We're not just looking to fill a position — we're looking for someone who wants to become a valued part of our team and grow with us.

Apply today and take the next step in your career!

Durateam Environmental

Administrator

About the Job